Frequently asked questions Questions and answers relating to the Shareholder Portal What advantage does the Shareholder Portal offer me? The Shareholder Portal offers you the opportunity to register quickly, reliably and easily for the Online AGM Service and to order your admission ticket(s). Furthermore, proxies and instructions can be issued online. Alterations and cancellations can be made easily. By using the e-mail service you may request to receive the invitation to the Annual General Meeting by e-mail in the future. Dispatch by e-mail then replaces the previous delivery by mail.
You will not miss out on any information if you choose to receive the invitation to the Annual General Meeting by e-mail. Of course, it is entirely your choice whether or not you wish to use electronic delivery. In addition, you are able to view your shareholder information and change your e-mail address. How do I obtain my access data? Not yet registered for the Shareholder Portal? Shareholders who are not yet using the Shareholder Portal should log in using the shareholder number and personal access number which were sent to them together with the welcome letter or the invitation to the Annual General Meeting. The access number is valid solely for the 2019 Annual General Meeting and is subsequently invalid. What should I do if I have forgotten my access data? Please contact our Shareholder Hotline, where the staff will be pleased to assist you. The Shareholder Hotline can be reached from 30 January to 20 May 2019 by calling from Germany (toll-free) 0800 0004 525 or from other countries +49 (0) 6196 8870 706. You can reach the Shareholder Hotline team between 8:00 a.m. and 5:00 p.m. (CET), Monday to Friday. You can also contact us by e-mail at firstname.lastname@example.org. In this case, please remember to provide us with your full name and address. What is the latest time I can order admission tickets for the Annual General Meeting? Ordering is possible until midnight (CET) on 1 May 2019. Can I appoint someone to represent me at the Annual General Meeting and issue a proxy and instructions prior to the Annual General Meeting? Proxies can be issued using the Online AGM Service until midnight (CET) on 1 May 2019. Instructions may be altered until midnight (CET) on 7 May 2019.
Please bear in mind that it is not possible to authorise a financial institution or shareholders‘ association via the Shareholder Portal. If you wish to authorise a financial institution or shareholders‘ association to represent you at the Annual General Meeting, please send the corresponding proxy directly to the financial institution or shareholders‘ association of your choice in sufficient time in order to facilitate registration by no later than 1 May 2019. As of 10 April 2019 you may find the respective forms on the website of Hannover Rück SE (Hannover Re) at Annual General Meeting. Prior to transferring voting rights we would like to ask our shareholders to inquire whether the financial institution / shareholders‘ association is willing to represent your voting rights. Where can I see counter proposals? Proposals from shareholders which are to be made available will be published immediately after they are received solely at Annual General Meeting.
After using the Online AGM Service, do I also have to register for the Shareholder Portal? No. With the Shareholder Portal you can request selected company information and the documentation for the Annual General Meeting by electronic mail. Dispatch by e-mail then replaces the previous postal delivery.
Our electronic service mainly comprises the sending of our interim reports, the annual report and selected press releases. Naturally, you will not lose out on any information if you choose to receive it by e-mail.
Please help us and yourself to save valuable resources.
Of course, it is entirely your choice whether or not you wish to use electronic delivery. Will the Annual General Meeting be transmitted via the Internet? The Annual General Meeting presentation and speech by the Chief Executive Officer, Ulrich Wallin, will be transmitted live via the Internet. The link will be available on the day of the Annual General Meeting from around 10.30 a.m. (CET) onwards under Annual General Meeting. You will find the recording on our website after the event. Since verbal contributions made by the participants in the AGM will not be recorded, your rights of personality will not be breached by this broadcast. Can I vote online? Unfortunately, online participation in the Annual General Meeting is not possible. Nevertheless, you can exercise your voting rights by postal vote prior to the Annual General Meeting or issue a power of attorney and instructions to the company-designated proxies of Hannover Rück SE.
You will find further questions and information relating to the Annual General Meeting at:Annual General Meeting Questions and answers relating to information via e-mail Why does the company have a Shareholder Portal? Direct contact and timely information are very important to us. Therefore, we are now offering the opportunity to use the fast and environmentally friendly communication channel of electronic delivery. What advantage does the Shareholder Portal offer me as a shareholder? You can use the Shareholder Portal to ask for the invitation to the Annual General Meeting to be sent by electronic means. E-mail dispatch replaces postal delivery. That will reduce printing costs and protect the environment. Needless to say, you will not miss out on any information if you choose electronic delivery. How may I use this service if I'm not yet registered? In order to receive the information relating to the Annual General Meeting by e-mail in future, you may register for our Online AGM Service at your own convenience by following the link https://netvote.hannover-rueck.de/en/Login/ and entering your shareholder number and individual access number that you received with our welcome letter or invitation letter.
Once registered, you will be able to reset your user ID and password for any future access to the system. In order to confirm the entered e-mail address, you will receive an activation code by e-mail, which will be valid for 96 hours. Please note that you may only make use of the Online AGM Services with a valid e-mail address. Please keep your self-assigned personal access data safe so as to be able to re-enter the Online AGM Service at any time. I am already registered but I've forgotten my user ID. What should I do? Please contact our Shareholder Hotline staff, who will be happy to assist you. Our Shareholder Hotline can be reached by calling from Germany (toll-free) 0800 0004 525 or from other countries +49 (0) 6196 8870 706 between 8:00 a.m. and 5:00 p.m. (CET) Monday to Friday from 30 January to 20 May 2019. You may also contact us by e-mail at email@example.com. In this case, please remember to provide us with your full name and address. I have forgotten my password or wish to change it. What should I do? Please go to the "Start Page" and enter your chosen user ID. Leave the password field empty and click on "Start". On the following page, you may request a new password and will be asked to answer your chosen security question. Click on "Generate" and a new password will be sent to your registered e-mail address. Please enter your user ID and the new password at the "Start Page". The next step will prompt you to change your password. I entered my password incorrectly several times and now it is blocked. What should I do? Please contact our Shareholder Hotline staff, who will be happy to assist you. Our Shareholder Hotline can be reached by calling from Germany (toll-free) 0800 0004 525 or from other countries +49 (0) 6196 8870 706 between 8:00 a.m. and 5:00 p.m. (CET), Monday to Friday, from 30 January to 20 May 2019. You may also contact us by e-mail at firstname.lastname@example.org. In this case, please remember to provide us with your full name and address. How can I change data in my Shareholder Portal or inform you of a new e-mail address? Please log in with your user ID and password. In order to enter changes, e.g. to your e-mail address, please go to "Personal Settings", enter your new details and finalise by clicking "Save". Shareholder Service How can I reach the Shareholder Service? You can reach it from 30 January to 20 May 2019 at:
0800 0004 525 (toll-free)
Phone from other countries:
+49 (0) 6196 8870 706
+49 69/22 22 34 287
Monday to Friday between 8:00 a.m. and 5:00 p.m. (CET)
Hannover Re Shareholder Service PO Box 1460 61365 Friedrichsdorf Germany
Technical questions and answers I'm not being transferred. Why not? Perhaps you have disabled cookies. You can check this in your Internet browser settings (e.g. Microsoft Edge, Internet Explorer, Safari, Firefox, Opera, Google Chrome). What browser may I use? You need a browser with 256-bit SSL encoding (e.g. Microsoft Edge, Internet Explorer, Safari, Firefox, Opera, Google Chrome). In order to check which version is installed on your computer, first open the browser. Then click on the question mark or go to the help function in the menu bar at the top of the screen and click on "Info" or "About". A new window will open on your screen showing details of the version and encoding. Our hotline will be pleased to assist you. What technology does the company use to guarantee secure registration? The company ensures a secure connection while registering for the Online AGM Service. Access is protected by entering the shareholder number and individual access number. After initial registration you will receive an activation code via separate e-mail. When you enter the activation code you ensure that access is protected by your chosen user ID and password. The company uses the latest Commerce Secure Server with RSA encoding. This means that the connection is protected by a 256-bit Secure Socket Layer or SSL protocol. This protocol ensures that the confidential data exchanged between your secure Internet browser and our secure servers are protected. How do I know that the Internet connection is secure? Looking at the Web address is one way to recognise a secure Internet connection. If it starts with "https", this is a sign of a secure connection (e.g. https://domainname.de). Another indication is the symbol of a "locked padlock" in the status bar of your browser. Whether the address bar and status bar are shown on your screen will depend on your individual browser settings. I have been asked if I want to display and transfer unsecure content You are probably using an older version of your browser which does not recognise some of our security features. In order to avoid receiving this message again, you may choose to install the latest version of the browser.
Current versions and instructions for installing different browsers can be found here:
What shall I do if the connection to the Online AGM Service is interrupted during registration? Normally, after registration and after entering your chosen user ID and password you will receive an e-mail with an activation code which will be valid for 96 hours. Once you have entered this code on the confirmation page your access is activated. If you do not receive such an e-mail, you may re-enter your e-mail address at the bottom of the confirmation page and request a new activation code.
If the connection is interrupted before registration is confirmed: The new registration was not successful, i.e. you have to go back to the registration page and re-enter your shareholder number and personal access number and repeat all the steps of the registration process.
If the connection is interrupted after confirmation of registration: In order to register you need to enter your chosen user ID and password on the registration page. After entering the activation code from the e-mail, your access is activated.